FAQ
Do you offer international shipping? We currently only ship to the United States.
How long does shipping take? Orders are typically processed and shipped within 2-3 business days. After that, delivery times vary based on your location.
How are shipping fees calculated? Shipping fees are calculated based on the weight of your order and your location. They are determined at checkout before you finalize your purchase.
Can I track my order? Yes, once your order is shipped, you will receive a tracking number via email to monitor your package.
What if my order arrives damaged or is incorrect? Please contact us at romancelandiabookstore@gmail.com within 30 days of receiving your order.
What are scratch and dent books? Scratch and dent books are books that we have received that have imperfections either to the spine, cover(s) and or pages. We have listed them at a discounted rate and they are final sale.
At Romance-Landia, we strive to ensure that each customer is satisfied with their purchase. We understand that circumstances may arise that require a return or refund. Please review our policy below:
Returns:
We accept returns within 30 days of the original purchase date.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To initiate a return, please contact us at romancelandiabookstore@gmail.com to receive further instructions.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days, depending on your card issuer's policies.
Refunds:
We offer refunds for items that are defective or damaged upon receipt.
If you receive a defective or damaged item, please contact us immediately with details and photographic evidence.
Once your refund is approved, we will initiate a refund to your original method of payment. You will receive the credit within 7-10 business days, depending on your card issuer's policies.
If a Customer receives damaged, defective, or incorrectly shipped Merchandise, the Customer must contact customer service at romancelandiabookstore@gmail.com. Claims must be made within 7 days of the delivery date.